Agentic By Design: How AI Can Make, Or Break, Customer Experience

Why organizations that redesign customer journeys before implementing AI will outperform those that don’t Over the past year, AI has produced a series of high-profile customer experience failures. Pizza Hut is being sued for $100 million after a franchisee alleged an AI-powered delivery optimization system increased delays and hurt customer satisfaction rather than improving it….

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OpenAI Acquires NextSlide, the AI Presentation Startup

OpenAI has acquired NextSlide, a startup that built software for turning raw material into finished presentations, with the NextSlide team now working on ChatGPT. Founder Ahmed Beshry announced the move in a note on the startup’s website. He did not disclose financial terms. NextSlide’s product converted prompts, notes, documents, or research into a polished, editable…

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Firebird Opens the CIS Region’s Largest AI Factory in Armenia

Firebird, a U.S.-based AI cloud company, opened the CIS region’s largest AI factory in Armenia on August 8, 2026: a facility in Hrazdan built on NVIDIA accelerated computing and Dell PowerEdge servers, with Armenian Prime Minister Nikol Pashinyan, Kazakhstan’s Deputy Prime Minister Zhaslan Madiyev, and U.S. chargé d’affaires David Allen attending the opening ceremony. The…

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Claude Cowork Record a Skill: I’m Never Hiring a VA Again

I’ve spent way too much time doing tasks that feel like they should be someone else’s job, whether it’s formatting reports, organizing information, or repeating the same steps in different apps. At some point, you start thinking, “Maybe I should just hire a VA.” That’s why Claude Cowork’s Record a Skill feature caught my attention….

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Microsoft Brings Fourth India Cloud Region Online in Hyderabad

Microsoft has brought its fourth Indian cloud region online, declaring general availability of the India South Central region in Hyderabad, Telangana on August 6, 2026. The three-availability-zone build is the largest hyperscale region Microsoft operates in the country and, by the company’s count, gives it the biggest hyperscale cloud footprint of any provider in India….

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