Data Monocultures in AI: Threats to Diversity and Innovation

AI is reshaping the world, from transforming healthcare to reforming education. It’s tackling long-standing challenges and opening possibilities we never thought possible. Data is at the centre of this revolution—the fuel that powers every AI model. It’s what enables these systems to make predictions, find patterns, and deliver solutions that impact our everyday lives. But,…

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Retailers, Learn These 4 Lessons Before Making Your 2025 GenAI Investments

Forrester predicts one in five US and EMEA retailers will launch customer-facing GenAI applications in 2025. Enhanced product search, personalized recommendations, and improved category navigation are top use cases. So why did automated interactions cause the US’s customer experience score to decline by 5% in 2023—the lowest since 2015—and what can retailers learn from this…

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