Organizations are rapidly expanding their use of AI, but access is outpacing workforce capability. Research from Google and Ipsos found that while 40% of employees use AI at work, only 5% are truly AI fluent. Giving employees AI tools doesn’t mean they know when to use them, how to evaluate their output, or where human decision-making must still lead. Addressing that gap requires organizations to treat AI fluency as a workforce capability and ultimately as part of the operating model. It is not…