BMO announced on November 6, 2026 the introduction of AI Agent Assist for employees handling Canadian clients’ credit card transaction inquiries at its Virtual Connect contact centre, with targets of cutting resolution time by 20–30% for eligible inquiries and automatically processing about 40% of eligible credit refund requests. Virtual Connect receives more than 500,000 such calls each year, and each currently takes an average of 12–14 minutes to resolve. Against that baseline, the deployment…