New method efficiently safeguards sensitive AI training data

Data privacy comes with a cost. There are security techniques that protect sensitive user data, like customer addresses, from attackers who may attempt to extract them from AI models — but they often make those models less accurate. MIT researchers recently developed a framework, based on a new privacy metric called PAC Privacy, that could…

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Consider These AI Strategies to Reduce Retail Employee Burnout

Employee burnout in retail contact centers isn’t just a personnel issue—it’s a notable business challenge threatening to eat away at productivity, morale, and profits. Retailers are increasingly turning to AI, specifically conversational AI, to help reverse this damaging trend. Organizations implementing AI signifies a profound shift in how retailers can cultivate sustainable, empowered workforces capable…

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