In an October 9, 2026 customer story, OpenAI reported that Sophos cut threat investigation time by 96% using AI agents built through the OpenAI Daybreak program, with an 89-second average response on agent-handled cases and 52% of managed detection and response (MDR) cases now resolved end-to-end by AI. Sophos protects more than 625,000 organisations across sectors and regions. Chief Technology Officer John Peterson told OpenAI the company has spent over four decades building expertise against…